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Home Banking

Amazon Pay Review: Great For Merchants Already Selling With Amazon

Diana Mason by Diana Mason
February 4, 2022 11:48 am CST
in Banking
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As you might have guessed, Amazon Pay is a subsidiary of Amazon.com. With this service, your customers can complete purchases, make donations and set up recurring transactions, all by making payments through their Amazon account.

Amazon Pay Solutions

Amazon Pay is fairly easy to implement. When a customer completes a transaction using Amazon Pay, they can access Amazon’s A-to-Z Guarantee and 1-Click shipping options. Customers can also save time by using billing and shipping information already stored in their Amazon account.

Web & Mobile SolutionseCommerce PlatformsVoice Solutions

Improve your customer experience by offering a quick and convenient way to check out. Customers can pay for your products or services without having to create a new account or leaving your site.

Amazon Pay provides a variety of extensions and plug-ins for your eCommerce system.

Premier PartnersCertified PartnersCertified DevelopersOther Integrations
BigCommerce3dcart1RAmerican Eagle
MagentoCoreCommerceMobikasaChargebee
ShopifyHitachi SolutionsSomething DigitalProductCart
ZuoraLemonStandWebLincWooCommerce

Alexa users can now use the payment information stored in their Amazon accounts to pay for goods and services. All they have to do is ask Alexa to make the purchase, no credit card, username or password required.

What’s the plus for merchants? You’ll be able to reach tens of millions of shoppers who have Alexa devices.


Pricing

Similar to other processors designed for eCommerce, Amazon Pay uses a flat-rate pricing structure. It’s disclosed clearly and in detail on its website, which you can also find below:

Fee TypeCost
Domestic US Transactions2.9% + $0.30 per transaction
Cross-Border Transactions3.9% + $0.30 per transaction
Chargeback Fee$20

That’s all there is to it. Unlike most processors in the industry, Amazon Pay does not charge any account setup fees, monthly fees, PCI compliance fees or any other fees. Contracts are on a month-to-month basis, so there won’t be any early termination fees (ETFs) either.

After your sales have been marked “shipped,” Amazon Pay will withhold your funds for three to five days. However, when you first open an account, your transactions will be held for 14 days.


Customer Support & Satisfaction

Amazon Pay gives merchants several options to help themselves. Resources include:

  • An extensive Support section for customers, merchants, and developers
  • A Merchant Tools page with payment buttons for integration and a useful Marketing Guide
  • A Documentation page featuring Integration Guides, SDKs and other resources to help you get set up

Customer support is available via telephone, email, and chat. Representatives are available every day from 5 am to 9 pm PST.


Contract & Closing

Amazon Pay does not require a long-term contract. Use of the service is basically a month-to-month agreement, without any annual or monthly fees. As such, there isn’t much reason to close your account.

If you do decide to cancel, you just have to click on the link to the account cancellation form on its website. There are no early termination fees ever. Other processors require a 30 days’ notice to avoid another month of billing, but with Amazon Pay, you can close your account at any time with no penalty.


My Impressions

If you already sell with Amazon, using Amazon Pay as a processor for your eCommerce site makes absolute sense. With the Amazon interface, merchants can manage sales tax, shipping, and cancellations. You’ll also have protection against fraud-related chargebacks if it fits into the payment protection policy. Your customers won’t have to leave your site in order to complete the sale, so your conversion rates should increase as well.

For those that don’t sell with Amazon, take a look at alternatives like Chase Payment Solutions and Square.

Compare Merchant Services
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Diana Mason

Diana Mason

My passion for travel eventually led me away from the 9 to 5 office life and into the embrace of freelance work. Born in Cali and raised in Philly, I am a creative professional with a delightful knack for words. When I'm not gallivanting across the globe, you can find me writing (of course), teaching yoga, and dreaming of my next big adventure.

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