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As you might have guessed, Amazon Pay is a subsidiary of Amazon.com. With this service, your customers can complete purchases, make donations and set up recurring transactions, all by making payments through their Amazon account.
Amazon Pay Solutions
Amazon Pay is fairly easy to implement. When a customer completes a transaction using Amazon Pay, they can access Amazon’s A-to-Z Guarantee and 1-Click shipping options. Customers can also save time by using billing and shipping information already stored in their Amazon account.
Improve your customer experience by offering a quick and convenient way to check out. Customers can pay for your products or services without having to create a new account or leaving your site.
Amazon Pay provides a variety of extensions and plug-ins for your eCommerce system.
| Premier Partners | Certified Partners | Certified Developers | Other Integrations |
|---|---|---|---|
| BigCommerce | 3dcart | 1R | American Eagle |
| Magento | CoreCommerce | Mobikasa | Chargebee |
| Shopify | Hitachi Solutions | Something Digital | ProductCart |
| Zuora | LemonStand | WebLinc | WooCommerce |
Alexa users can now use the payment information stored in their Amazon accounts to pay for goods and services. All they have to do is ask Alexa to make the purchase, no credit card, username or password required.
What’s the plus for merchants? You’ll be able to reach tens of millions of shoppers who have Alexa devices.
Pricing
Similar to other processors designed for eCommerce, Amazon Pay uses a flat-rate pricing structure. It’s disclosed clearly and in detail on its website, which you can also find below:
| Fee Type | Cost |
|---|---|
| Domestic US Transactions | 2.9% + $0.30 per transaction |
| Cross-Border Transactions | 3.9% + $0.30 per transaction |
| Chargeback Fee | $20 |
That’s all there is to it. Unlike most processors in the industry, Amazon Pay does not charge any account setup fees, monthly fees, PCI compliance fees or any other fees. Contracts are on a month-to-month basis, so there won’t be any early termination fees (ETFs) either.
After your sales have been marked “shipped,” Amazon Pay will withhold your funds for three to five days. However, when you first open an account, your transactions will be held for 14 days.
Customer Support & Satisfaction
Amazon Pay gives merchants several options to help themselves. Resources include:
- An extensive Support section for customers, merchants, and developers
- A Merchant Tools page with payment buttons for integration and a useful Marketing Guide
- A Documentation page featuring Integration Guides, SDKs and other resources to help you get set up
Customer support is available via telephone, email, and chat. Representatives are available every day from 5 am to 9 pm PST.
Contract & Closing
Amazon Pay does not require a long-term contract. Use of the service is basically a month-to-month agreement, without any annual or monthly fees. As such, there isn’t much reason to close your account.
If you do decide to cancel, you just have to click on the link to the account cancellation form on its website. There are no early termination fees ever. Other processors require a 30 days’ notice to avoid another month of billing, but with Amazon Pay, you can close your account at any time with no penalty.
My Impressions
If you already sell with Amazon, using Amazon Pay as a processor for your eCommerce site makes absolute sense. With the Amazon interface, merchants can manage sales tax, shipping, and cancellations. You’ll also have protection against fraud-related chargebacks if it fits into the payment protection policy. Your customers won’t have to leave your site in order to complete the sale, so your conversion rates should increase as well.
For those that don’t sell with Amazon, take a look at alternatives like Chase Payment Solutions and Square.
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