Southwest is sending some customers an apology email and offering 25,000 miles to compensate them for travel issues during the chaotic holiday season and weather-related disruptions.
Details
Southwest Airlines has sent select customers an email with the subject line “A message from Southwest CEO Bob Jordan” offering customers impacted by the winter weather disruption 25,000 bonus miles as an apology for travel issues during the chaotic holiday season.
This is in addition to the earlier announcement from Southwest allowing all customers traveling through January 2, 2023, the ability to rebook in the original class of service or travel standby without incurring any additional fees and the option of asking for a refund of your unused ticket if your flight is canceled or significantly delayed. For those, go to their travel disruption information page to submit your rebooking or request a refund.
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